Ecowater

with OmniMove MobileForms ready for the digital revolution!

The era of paper clutter in the workplace is over.

Ecowater, the market leader in water softeners, is taking a big step towards digitalization with OmniMove MobileForms and tablets. This innovative approach has made work processes more efficient, reliable, and user-friendly.

The Challenge

Ecowater wanted to move away from an outdated systems and paper forms. The goal? To increase efficiency and reduce administrative burdens for the 60+ service engineers who perform daily maintenance for residential and industrial clients.

The Solution

In collaboration with our Belgian partner Bluefields, we provided Ecowater with a future-proof solution:

Tablets: Designed for intensive use.
OmniMove MobileForms: Fully integrated with Ortec planning and Ecowater's ERP system. (read more)

How does it work?

Planning and Communication:
Customers can schedule their appointments 24/7 via Ortec. They are notified in a timely manner, reducing the likelihood of missed appointments. Route optimization ensures assignments are efficiently allocated to service engineers.
Task Processing:
Service engineers automatically receive tasks with pre-filled customer information. They easily record material usage, hours worked, photos, and payment details. Customers sign digitally for approval, and the service report is immediately processed in the ERP system.
Reporting and Follow-Up:
Customers receive a service report by email in Ecowater's custom design. Follow-up actions, such as quotes, are automatically initiated.

The Results

This digital transformation has delivered remarkable results for Ecowater:

Quick Configuration: Apps are easily customizable without external support.
Improved Efficiency: Reduced administrative workload and time savings.
Reliable Information: Data is structured and tailored to business processes.
User-Friendliness: Engineers and customers benefit from seamless integration with their needs.
Flexibility: Easily adaptable apps allow for swift responses to new demands and market changes.

Applications

OmniMove MobileForms is widely used, from service and work orders to quote requests and maintenance contracts. Forms for damage claims, tool orders, and vehicle management have also been digitized.

Why Choose OmniMove MobileForms?

Greater Insight: Enhanced analysis and reporting capabilities.
Time Savings: Less administration, more focus on core activities.
Innovation Leadership: Always ready for the next step, with fast and easy adjustments.